Cancellation & Refund Policy

1. No Upfront Charges

Brikso operates on a zero upfront fee model. We do not charge any registration, onboarding, or signup fees. Our service fee is only applicable when your property is occupied and rent is collected.

2. Service Fee Structure

Our service fee is deducted automatically from the rent collected before disbursing the remaining amount to the homeowner. No fee is charged during vacancy periods.

3. Cancellation by Homeowner

You may cancel our property management services at any time by providing written notice (via WhatsApp or email). Upon cancellation:

• Services will continue until the end of the current notice period (typically 30 days)
• Any pending rent will be collected and disbursed to you after deducting the applicable service fee
• All property documents, keys, and materials will be returned to you
• No cancellation penalty or exit fee is charged

4. Refund Policy

Since Brikso does not collect upfront payments, refunds are applicable in the following limited scenarios:

• Double charge: If a service fee is accidentally charged twice for the same month, a full refund will be processed within 7 business days
• Service not rendered: If we fail to deliver a committed service, a proportional refund of the fee for that period will be processed
• Erroneous deduction: Any fee deducted in error will be refunded within 5–7 business days after verification

Refunds are not applicable for:

• Service fees already deducted for successfully completed services
• Vacancy periods where no fee was charged
• Circumstances arising from tenant default or property damage beyond Brikso’s control

5. Refund Process

To request a refund, please contact us via WhatsApp at +91 97314 99515 or email us at Support@brikso.in with the following details:

• Your full name and property address
• Reason for refund request
• Amount and date of the charge in question

Approved refunds will be credited to your registered bank account within 7–10 business days.

6. Cancellation by Brikso

Brikso reserves the right to terminate services in cases of:

• Violation of our Terms and Conditions by the homeowner
• Providing false or misleading property information
• Non-cooperation that prevents us from delivering our services

In such cases, we will provide reasonable notice and ensure all pending obligations are settled fairly.

7. Online Payments (Razorpay)

For any payments made through our website via Razorpay:

• All transactions are secured by Razorpay’s payment gateway
• In case of a failed transaction where money was debited, the amount will be automatically refunded by Razorpay within 5–7 business days
• For any payment disputes, please contact us immediately at +91 97314 99515 or Support@brikso.in